Refund policy

CKNATURESS Returns & Refund Policy

Effective Date: August 20, 2026

This policy explains how returns, refunds, and order issues are handled for CKNATURESS products. Because we sell personal care and hair care items, hygiene and product safety rules apply.

1. Returns

We accept returns of unused, unopened, and undamaged products within 30 days of delivery.

To qualify for a return, the item must:

● Be unused and unopened

● Be in original packaging

● Be undamaged, unaltered, and uncontaminated

● Include proof of purchase or order number

Opened or used products cannot be returned for hygiene reasons.

2. Non-Returnable Items

The following items are not eligible for return:

● Any opened or used hair care products (shampoo, conditioner, oils, butters, bars)

● Contaminated or altered products after delivery

● Gift cards

● Final sale or clearance items marked as non-returnable

3. Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

● Order number

● Description of the issue

● Photos of the product and packaging

We may offer a replacement, refund, or other resolution after review. Do not discard the item or packaging until instructed.

4. Refunds

Approved returns are inspected before refunds are issued.

Refunds are:

● Sent to the original payment method

● Processed within 5–10 business days after approval and inspection

● Subject to your bank or payment provider’s processing time

Please note that once CKNATURESS processes the refund, additional delays may occur depending on your bank, credit card company, or payment provider. These delays are outside of our control and may take an additional 3–10 business days (or longer in some cases) for the funds to appear in your account.

5. Return Shipping

● If you return an item for personal reasons, you are responsible for return shipping costs.

● If the issue is due to our error (wrong or defective item), we may cover reasonable return shipping or provide another solution.

● Original shipping fees are non-refundable unless required by law or due to our error.

6. Shipping Address Errors

Customers must provide accurate shipping information.

If an order is returned due to an incorrect or incomplete address:

● You may be responsible for reshipping costs

● Refunds may be adjusted to cover shipping fees already incurred

7. Lost or Delivered Packages

If tracking shows “delivered” but you cannot find your package:

● Check with household members, neighbors, and delivery locations first

● Contact the carrier for assistance

Once a package is marked delivered by the carrier, CKNATURESS is not responsible for loss or theft, but we will assist where possible.

8. Exchanges

We do not offer direct exchanges.
If there is an issue with your order, contact us and we will determine whether a replacement or refund is appropriate.

9. Final Sale Items

Items marked FINAL SALE cannot be returned or refunded unless required by law.

10. Discounts and Promotions

Refunds for discounted, promotional, or bundle purchases are based on the actual amount paid. Refunds may adjust or remove applied discounts.

11. How to Request a Return

To start a return, contact us with:

● Order number

● Name

● Item(s) being returned

● Reason for return

● Photos (if applicable)

Do not send items back without approval. Unauthorized returns may not be accepted.

12. Contact

For return or order support, contact CKNATURESS using the details provided on your order confirmation or website.

CKNATURESS
Natural Beauty, Naturally.